Job Description:

• Provide technical support across the company (either by phone, video, or in person)
• Create, add, and modify O365 users accounts
• Install and configure computer hardware, software, systems, network, printers, and scanners
• Understanding of virtual desktop environment and remote desktop technology
• Identify, troubleshoot, resolve, and document end-user system issues requests
• Repair and replace equipment as necessary
• Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.

Experience/Requirements:

Minimum two years of relevant experience in a help desk/IT support role

Certifications such as A+ / Network + / Microsoft are preferred but not required

Experience in the set-up, configuration, and use of computer hardware, software, and networks

Ability to communicate technical issues to technical and non-technical employees

Quick analytic response to resolve issues in any situation

Self-motivated and willing to learn, as well as always find the solution

Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)

Basic understanding of Cloud Solutions & Cloud Computing

Knowledge of wireless networks, maintenance and troubleshooting

Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software

Experience providing remote support via phone and remote-control applications desired

Experience supporting and configuring iPads/iPhones/smartphones.

A background check will be required

The ability to work under pressure with numerous tasks handled simultaneously

Be able to lift at least 50 lbs. individually

The position will require travel between multiple So. Cal. Locations.

Willing to learn and adapt to new technologies, you will have the opportunity to learn about all computer systems and any of our technologies when looking to expand your knowledge and career to another internal IT position

Job Type: Full-time

Compensation: $24-26 per hour

Schedule: 8-hour shift (Monday to Friday)

Multiple Locations Support. Travel between offices when needed.

Contact:  For consideration, please email a resume and cover letter to:

Nelson Carter, Director of IT,  carter(at)geoconinc.com In the subject line, please include: “your name – Resume for IT Support Tech”